Legal
Refund Policy
Last updated: 8 August 2026
Scope
This Refund Policy applies to paid Cloudlink Hub educational enrollments arranged offline or through approved channels. This website does not process payments; pricing pages are informational.
Eligibility and timeframe
Self-paced Ledger Nest enrollments may request a full refund within 7 days of payment if less than 20% of modules have been accessed. Vault Circle cohort seats may request a full refund up to 5 days before the first live session. After a live session begins, partial refunds may be considered if Cloudlink Hub cancels the remaining sessions.
Conditions for full or partial refund
- Full refund — request within the timeframe above, seat unused or modules largely unopened, and no downloadable cohort pack redistributed.
- Partial refund — Cloudlink Hub cancels remaining facilitated sessions; unused portion calculated on a pro-rata session basis.
Non-refundable items
- Custom Archive Guild onsite facilitation after travel is booked.
- Third-party examination or certification fees not charged by Cloudlink Hub.
- Completed private consulting hours already delivered.
Refund process
Email support@cloudlink-hub.digital with your name, enrollment reference, program name, and reason. We confirm receipt within two business days and request any missing details.
Processing time and method
Approved refunds are typically processed within 10–15 business days to the original payment method used with our billing partner. Bank timelines may add additional days.
Cancellation by participant
You may cancel by email. If you cancel after the eligibility window, we may offer a transfer to a later cohort instead of a cash refund, subject to seat availability.
Exceptions
Mandatory consumer rights under the laws of Korea remain unaffected. If a program is cancelled by Cloudlink Hub before it starts, you receive a full refund or a free transfer, at your choice.
Contact for refund requests
support@cloudlink-hub.digital · +82-8-239-5289
Related: Terms of Service · Contact